Before I kick of this review, I want you to know that everything from this point and on will be focusing on Supabets South Africa. Supabets is present on many markets around Africa, but we made the decision to review them each individually.
Supabets is a well-known brand in South Africa. Even if you are not into sports betting yourself, I am pretty sure you heard about Supabets. At least once or twice. The first time I came in contact with Supabets was some years back. I spotted one of their betting shops walking down the street in downtown Johannesburg. To put it to you guys straight. Besides the fact that I made some bets in their shops, I have never, until recently, played on their website. Some people love their website, some people don’t.
Enough of philosophical online sports betting gibberish. Jump on the spaceship and join us while we fly deeper into the universe of Supabets.
- Generous welcome offer
- A wide range of sports betting markets
- Lotto available
- Numerous betting shops across SA
- Few withdrawal methods
- Promotes expired promotions
- Confusing website
- Customer support lacking in knowledge
During the background research of Supabets, I came across tons of complaints. But as we all know; people often prefer to complain, rather than praise. Always important to keep that in mind. The complaints mainly focus on cash-in issues, missing deposits and bad customer support. It might be the case.
On the other hand. Various online payment options can sometimes be difficult to understand. Mistakes do occur quite often. For instance when you are new to online gaming. Banking issues always need to be resolved quickly and this requires educated customers service hosts. Later on we will check out the customer support, to see if the complaints are valid or not.
Let’s have a deeper look at what this well-known brand has to offer their South African clientele.
Supabets need to find a way towards product consistency
My first impression of the landing page was nothing outside the extra ordinary. With their black and red colour combination, it gives it a rather clean look. A rather familiar layout across Africa. The website probably looked quite amazing when it was released. Keep in mind that many operators in Africa generally tend to focus on functionality, rather than impressive design. Which makes a lot of sense.
Many people do not have the latest phones or unlimited data in these parts of the world. People want to bet, but people might not want fancy things. This is something Supabets also had in mind when creating their site, especially since they still offer a old and new version.
After about two or three minutes of browsing round, things started to get a bit confusing. Somehow it felt like Supabets thrown all their betting shops into a tumbler dryer and made a website out of it. Jokes aside. But the fact still remains. The website is not properly planned in terms of products. There are several versions of Supabet, within one version. Try to grasp the story behind Inception. And there we go. This is my impression of how Supabets website feels like.
I must say that the mobile version is a bit more neater than the desktop version. Honestly speaking, I am not sure if the “new” mobile website is better than the “old” one. First things first. When you log into Supabets mobile you are instantly presented with the option of heading over to the old Supabets version. Which of course I did.
The old mobile site is, what can I say – old, but still relevant and not to difficult to use. I sort of like the old site slightly more than the new. After that, when you reached the old mobile page, you are given the option to head over the main site. Which turns of to be the desktop version.
What I am trying to say is: Supabets looks alright at the first glance. But as soon as you start browsing around. Things gets a bit confusing. Expired promotions and different versions of the same site, depending on which product you choose. There is no real or obvious consistency across the brand. It is still easy to spot the most vital parts of the site, such as login and registration. Which is good news.
A CLOSER LOOK AT THE REGISTRATION
Compared to any other South African sports betting sites the registration process is rather basic. Click the green register now button and make sure you have your passport or ID ready. This is due to the regulations in South Africa. You must always be able to identify yourself. Even though you might not need to provide the operator with a copy of your passport or ID upon registration, you will eventually have to do it. Keep that in mind or else you wont be able to bet, or withdraw you potential winnings.
There are also some other aspects that are important to keep in mind when you register. Always make sure to use your own cellphone number, and nobody else. As soon as you entered all your details and clicked that register button, you will receive an SMS from Supabets. This is for you to opt in, to verify your phone number and confirm your new account.
As soon as this is done and dusted you will finally gain access to your Supabets account. Remember that you need to FICA your account before you can make a deposit and start betting with Supabets. Head over to http://supabetsfica.azurewebsites.net/ follow the instructions and upload your documents.
SUPABETS PRODUCT EXPERIENCE
Lets start from the beginning. The overall product experience and layout is unfortunately rather outdated. Before I dive deeper into this review I have to say that I did expect much more from this established operator. While trying to grasp the setup of the site I often found myself lost between the old and new version. As well as thrown in-between all the other sub-products that can be found. Such as lotto, roulette and horse racing.
Let us quickly provide you with the different versions of Supabets quickly. Below you will be bale to find a little more in depth analysis of each product as well. So in terms of versions of the actual website, we have the following:
- SupaBets Old Desktop Version
- SupaBets New Desktop Version
- SupaBets Old Mobile Version
- Supabets New Mobile Version
The main differences between the old and new Supabet versions of is mainly the layout. The new version has a more modern vibe to it, but the foundations are still the same. I did however find the new version to load a bit slower, which could effect your general gambling experience. Another thing to keep in mind is that the new and old version only apply to the sports betting product. The rest, such as SUPANumbers and horse racing remains the same. Trying my best here to give you a clear picture of the site, which is a bit difficult.
Okay, so let us put all these versions to to the side. I find it amazing that Supabets offer such a variety of betting possibilities and intriguing games. Personally I believe the web-designers and developers has quite a lot to work on. I am confident that the site could’ve been executed and planned in a much better manner.
The overall sports betting experience with Supabets is okay. Nothing extra. The basics are there and it is quite easy to find what you might be looking for. They have a long way to go to get close to the bigger European brands, but for now their product offers whats needed. What is in demand.
Remember though that the site is available in an old and new version, both for desktop and mobile.
Horse Racing – Suparacing
Since horse racing is very popular in South Africa it is very cool that Supabets has come up with their own product focusing on that. They call it Supa Racing and is base don their old site, and a bit simplified. This gives you a great and straight forward overview of what popular races there is to bet on. Not much to say about this, it’s a good product. Supa Racing is recommended for the horse racing fanatic.
Lottoa – Supanumbers
Another very popular product within the Supabets family is their lotto option SUPANumbers. The layout of the site seems to fall under the new Supabet design, and it is very easy to spot the various lotto options from across the globe. From Swedish to Canada, the options are endless. It is easy to find the various alternatives and it is also very easy to play. In my personal point of view, this is one of the best ways to play lotto in South Africa. Supabets made a good job with their SUPANumbers product.
So how does it work? The essence of this product is that you are able to participate in numerous lotto draws all over the world. The bet is made and issued by Supabets, and the potential winnings will be paid out on their behalf.
Roulette – Spin & Win
This product is basically Supabets own roulette game. And that about it. You do however play against other players in real time, so you can see how the stake increases and what numbers and colors people are betting on. It is a fun side game, but nothing that I feel would keep me to spend more than five minutes. Has the same layout as SUPANumers and Supa Racing. Less is more, just focus on the actual product.
And a little side note.
Supabets has something called SUPANEWS where they provide the latest sports news from around the world. I love the idea. I really do. And the news are raining in. Several news posts per day. There is however one concern. Each news story is just one sentence. If Supabets decided to put in some more effort into this and provides some solid news, I believe they would have a lot to benefit.
Supabets offer a rather impressive welcome bonus package. Normally operators offer a bonus upon your first deposit. Supabets have some other important additional conditions. For instance you must make one bet before you are credited with your bonus. And with that said, we always recommend you to read all terms and conditions before you use any bonus or promotion.
- R50 Sign-up Bonus
The best part of the promotion offers is the R50 you will receive up sign-up. Remember that you first must submit your FICA documents and that you cant withdraw this bonus money instantly. You must first make sure to roll over, or wager, the bonus three times. More information can be found in the promotions T&C’s.
- Welcome Bonus: 100% up to R10,000
If you do not wish to get any bonus make sure to contact customer support through their chat, or by email. Personally I recommend that chat options. Get the feedback instantly.
Supabets Weekly Cash-back Bonus
This promotion is perfect for all us of who having a bad betting week. Supabets will give money back on your losses. Which is a great deal. 10% might seem a bit low, but in our world – 10% is better than zero. Make sure you do not have any bonus on your account, since you cant be credited a bonus when you already have one. A bit complicated and unnecessary condition, so make sure to keep it in mind.
- Weekly 10% Cashback Bonus
The weekly Cash-back bonus, together with welcome bonus, the overall promotion offer is quite solid. They come with some tricky T&C’s, but as long as you read and understood them you will be all good to go.
As you all know, responsible gambling is very important for us at gamblers.africa. We think it is the operators duty to provide their players with all the tools needed to be in full control over their gambling behavior.
Supabets has one page where they briefly go through the different aspects of responsible gambling. With a list of questions you should ask yourself to find out if you are in the danger zone. And if you find out that your might have a gambling issue, there are some authorities presented which you can contact for help.
This is, what we call ‘effort for the sake of compliance‘. Operators tend to only do what they have to do. Nothing more, nothing less. Supabets do not provide their players with the possibility to set deposit limits nor lock their accounts themselves. We headed over to the love chat for more help. We wanted them to set deposit limits for us. To our big surprise, Supabets do not offer the possibility to set any deposit limits whatsoever.
Once again Supabets show that they have a lot to work on. Responsible gambling is the highest of importance.
With such a well established brand as Supabets I feel they should have a better online product. Besides the general messy vibe, I find it rather that disappointing that they still have outdated promotions on show. They can avoid a lot of misunderstanding by removing them, and focus on what they currently have on offer.
Despite having a very confusing website, Supabets has everything a betting fanatic in South Africa are looking for. The site however might be confusing for new customer. There are plenty for Supabets to improve and simplify.
Supabets seems to be focusing on their betting shops and their online betting site comes second. Despite this, it is about time to step into the online gaming revolution which is currently taking place in Africa. It is time for Supabets to be in the front line of what Africa has to offer. Only the strongest survives!
If you are looking for a good selection of promotions, a wide variety of gambling products and do not mind a wild west website – Supabets might be a good option!
How to play Supabets soccer
- Navigate to the Supabets homepage and login.
- Choose Soccer.
- Choose the match or event you want to bet on.
- Then choose the type of bet you would like to place.
- Enter the desired amount you want to bet.
- A summary of your bet will appear in the bet slip.
- Confirm your bet
- Done! You bet is now placed!
How to withdraw money from Supabets
There are a few options you can use to withdraw your potential winnings from Supabets South Africa. Checkout the list below:
- FNB eWallet
- Instant Money
- Bank Transfer
- Supabets One Time Pin
PLEASE NOTE. Withdrawals over R25,000 requires you to resend your FICA documents.
Where to buy Supabets voucher
You can buy the Supabets vouchers from any of the Supabets shops in Gauteng and KwaZulu-Natal.